FAQs

FAQs:

"When will my order be shipped?"

Regardless of the shipping method selected, all orders have a processing period of 1-3 days (excluding Saturdays, Sundays and Holidays).

Once your order has been shipped, you should look to receive it within 3-7 days (this will vary depending on your location/post code).

"My order says delivered but I haven't received it."

If you have not received your order and it states delivered please contact the shipping company. Please allow 1-2 additional days in case the shipping company is trying to attempt re-delivery.

Once we hand your package off to the shipping company we have no control over it nor are we held responsible for what happens to it while it is in their care (lost, stolen, misplaced, incorrect addresses).

Please DO NOT wait 2-3 months to contact the shipping company or us about issues with your order. It is crucial that the issue is taken care of in a timely manner. Also, once 60 days has passed USPS WILL NOT OFFER A REFUND FOR THE PACKAGE AND OUR COMPANY WILL NOT BE HELD RESPONSIBLE.

"I paid for express shipping but my order has not been shipped!"

The express shipping option still has a processing period of 1-3 days. Express shipping DOES NOT speed up the processing time of the package, it speeds up the time that it takes for your package to get to you once it is with the shipping company.

"I received the wrong item."

If you received an incorrect item, we will correct the issue. If the correct item is no longer available, you will be refunded. The incorrect item must be sent back to us so that we can send you the correct one. We will also need to see pictures of the incorrect item that you received.

"How do I track my order?"

After you order was shipped, you received an email and/or text message with the tracking number. From there you will be able to click the link or copy the number to see where your package is located. Please allow 1-2 days for your shipping details to update with the shipping company.

"I saw an item but cannot find it on your site"

Use the search bar to type in the name or description of the item. If there are no matches then the item may be a new arrival that has not dropped yet or an item that has already sold out.

"What is a final sale item?"

All white clothing, clearance items, body suits, holiday sales, site-wide or product specific flash sales, items purchased using sale codes, promotional items and items purchased with discount codes. There will be no refunds or exchanges.

"My coupon/discount code isn't working"

If you are having problems with your discount code then the code may no longer be available, as most of our codes have specific timelines. The code also will not work when combined with any other current offers, sales, or promotions.

"How do I know if my order was successful?"

Upon completion of your order you will come to a "Thank You" screen with your order number. A confirmation email will also be sent to the email used at the time of the transaction with your order details.

"I just placed an order, can I make changes or cancel?"

Please contact us as soon as possible (ASAP) for any changes that you would like to make to your order and we will take care of it right away. If the item that you would like to exchange your item for is no longer available, you can keep your current order or we can issue a refund as your order hasn't been processed yet.

"I received a damaged item!"

We quality check all items before shipping and all items are sent out in great condition. In the case that you receive a damaged item, please contact us as soon as possible (ASAP) at info@avahntiapparel.com. We are not responsible for damages that occur while your package is in transit with the shipping carrier, after wearing or after washing the item. You will also have to provide a picture of the damaged item with the original tag(s) still on the item.